We are committed to providing our customers with high-quality furniture products and an exceptional shopping experience. To explain how we handle frequently asked questions (FAQs), we have established the following policy. Please read the following carefully before making a purchase.

  1. Product Quality Issues

If you find any quality defects or damage after receiving the goods, please contact our customer service team within 3 days. We will require you to provide photographic evidence to assess the problem.

For products that meet the warranty terms, we offer return and exchange services. All return and exchange requests must be submitted within 3 days of receiving the product.

  1. Shipping and Transportation Issues

If you have not received the product after shipment, please contact customer service within 3 days of the scheduled delivery time to check the order status. We will assist you in tracking the logistics information.

If the goods are damaged during transportation, you must confirm this upon receipt and contact us promptly.

  1. Order Errors

If you find any errors in your order (such as wrong items sent, missing items, etc.), please notify us within 24 hours of receiving the goods. We will verify the situation and provide an appropriate solution.

  1. Return and Exchange Issues
    Return and exchange requests must be submitted within the period specified in the above terms. If you do not submit your application within the specified time, we will be unable to accept your return or exchange request.

For returns and exchanges, the product must be in its original packaging, unused, and undamaged to ensure its resale value.

  1. Payment Issues

If you encounter any problems during the payment process (such as payment failure, additional charges, etc.), please contact our customer service team within 24 hours. Please provide relevant payment information so we can verify and process it.

  1. Customer Support

If you have any questions or need further information during your shopping process, please feel free to contact customer support. We offer multi-channel customer support, including telephone, email, and online chat services.

  1. Applicable Law

The interpretation and application of this policy shall comply with the relevant laws of the People’s Republic of China. In case of any dispute, the parties shall resolve it amicably through negotiation. If the negotiation fails, either party may file a lawsuit in the People’s Court of the place of registration of our company.

Thank you for your understanding and support. If you have any other questions or need more information, please feel free to contact our customer service team. We are happy to serve you.